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/ CUSTOMER CARE

Please feel free to contact Tina with your queries.

You

At Tinas Traditional Bakery & Afternoon Teas, we are committed to providing exceptional service to all our customers. Our goal is to ensure that every customer leaves with a delightful experience. To uphold this commitment, we have established the following customer care policy:

  1. Warm Welcome: Upon arrival, every customer will be greeted with a friendly smile and welcoming demeanor from our staff.

  2. Attentive Service: Our team will be attentive to the needs of our customers throughout their visit, ensuring prompt assistance and courteous behavior at all times.

  3. Quality Products: We take pride in offering high-quality baked goods and beverages made from fresh ingredients. If any customer is unsatisfied with their purchase, we will gladly replace it or provide a refund as per our refund policy.

  4. Clean and Inviting Environment: Our bakery will maintain a clean and inviting atmosphere for our customers to enjoy their afternoon tea experience comfortably.

  5. Feedback Welcome: We value feedback from our customers as it helps us improve our service. Any suggestions or concerns will be addressed promptly and with utmost attention.

  6. Accessibility: We strive to accommodate the needs of all our customers, including those with special dietary requirements or accessibility needs.

  7. Timely Service: We aim to serve our customers in a timely manner, minimizing wait times while maintaining the quality of our products.

  8. Respect and Courtesy: We expect all interactions between our staff and customers to be conducted with respect and courtesy, creating a positive atmosphere for everyone.

  9. Privacy and Confidentiality: We will safeguard the privacy and confidentiality of our customers' personal information in accordance with applicable laws and regulations.

  10. Continuous Improvement: We are committed to continuously improving our customer care standards through training, feedback analysis, and innovation.

At Tinas Traditional Bakery & Afternoon Teas, our customers are at the heart of everything we do. We appreciate your patronage and look forward to serving you with excellence during your Tinas Traditional experience.

 

Owner Tina Jesson, ran British Themed Tea Rooms in the USA from 2024 - 2020 when she moved back to the cottage she grew up in, in the village of Bradley, Ashbourne. Committed to continuing her dedication to warm and friendly hospitality, she now runs her home bakery and delivers and serves afternoon tea, bakes cake to order and the most yummy cheese and fruit scones. 

/ WHOLESALE INQUIRIES

Wholesale Inquiries

We're thrilled to offer our delicious baked goods for wholesale purchase. Whether you're a cafe, restaurant, hotel, holiday let or retail establishment, we're dedicated to providing you with high-quality products and excellent service. Please review the information below for wholesale inquiries:

Products Available:

  • Freshly baked products ie scones

  • Pastries and cakes

  • Biscuits, Shortbread & Gingerbread

  • Specialty Desserts ie cheese cake

Minimum Order Requirements:

  • Minimum order quantities may apply depending on the product.

  • Please contact us for specific minimum order requirements and pricing.

Ordering Process:

  1. Contact Us: Submit a wholesale inquiry by emailing us with your contact information and requirements.

  2. Product Selection: Let us know which products you're interested in and the quantities required.

  3. Quotation: We'll provide you with a customized quotation based on your order requirements, including pricing and any applicable discounts.

  4. Order Confirmation: Once you confirm your order and provide payment details, we'll process your order and arrange for delivery or pickup.

Delivery Options:

  • Local delivery within the Ashbourne area.

  • Pickup available at our bakery location in Bradley, Ashbourne.

Payment Terms:

  • Payment terms will be provided upon order confirmation.

  • We accept various payment methods including credit card, bank transfer, and cash on delivery.

Contact Information:

For wholesale inquiries or to place an order, please contact Tina on 07928 532 739

We look forward to serving you and establishing a successful partnership with your business!

/ PRIVACY & SAFETY

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At Tina's Traditional Bakery & Afternoon Teas we prioritize the privacy and safety of our customers and visitors. We are committed to maintaining the confidentiality of personal information and ensuring a secure environment for all. Our Privacy & Safety Policy outlines our practices in this regard:

  1. Collection of Information:

    • We collect personal information from customers only when necessary for the provision of our services or as required by law.

    • Information collected may include but is not limited to, name, contact details, and purchase history.

  2. Use of Information:

    • Personal information is used solely for the purpose of fulfilling orders, providing services, and improving customer experience.

    • We do not sell, rent, or disclose personal information to third parties unless required by law or with explicit consent from the individual.

  3. Data Security:

    • We employ industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

    • Access to personal information is restricted to authorized personnel only, who are trained in the proper handling of sensitive data.

  4. Payment Security:

    • We utilize secure payment processing methods to safeguard financial transactions conducted through our bakery.

    • Customer payment information is encrypted and handled in accordance with Payment Card Industry Data Security Standard (PCI DSS) guidelines.

  5. Website & Online Services:

    • When using our website or online services, we may collect non-personal information such as IP addresses, browser type, and browsing behavior for analytical purposes.

    • Cookies may be used to enhance user experience, but users have the option to disable cookies in their browser settings.

  6. Safety Measures:

    • We maintain a clean and hygienic environment in our bakery premises, adhering to food safety regulations and guidelines.

    • Staff are trained in food handling practices, sanitation procedures, and emergency response protocols to ensure the safety of our products and customers.

  7. Compliance:

    • We comply with applicable privacy laws and regulations governing the collection, use, and protection of personal information.

    • This Privacy & Safety Policy is subject to periodic review and updates to reflect changes in our practices or legal requirements.

By patronizing Tinas Traditional, customers acknowledge and consent to the practices outlined in this Privacy & Safety Policy. If you have any questions or concerns regarding your privacy or safety, please contact us.

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/ PAYMENT METHODS

- BACS Bank Transfer
- PAYPAL

- Offline Payments/ Cash

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